New Account Setup

When an organization signs up on the HealthArc Platform, its account is created by the Health Support team.  The initial administrator information (Name, email, and phone) provided by the organization would be used to send the signup details. The new administrator will then go ahead and create a new account for their Doctors, Nurses, and Billers in the HealthArc Platform.

The new administrator and subsequent new users would receive 2 emails from the Health support team - an initial email subject "HealthArc Provider Portal - Your temporary password".   This email would contain a welcome mail along with your temporary password, sent from email address support@healtharc.io  and the second email from the same email address would contain the link for the new Portal being created on the HealthArc Platform.  The subject for the 2nd mail would be "Your HealthArc Provider Portal Link".  

1. I have not received the account setup emails :

          Please check your emails in your SPAM folder before raising the ticket.

2. I am not receiving the 6 digit verification code:

          The verification code would be sent to your mobile number shared by your Health organization. If you have not received the code please check with your administrator to see if the right phone number was given.

3. Unable to change password?

          You would be asked to change the password when you log in first time.  The new password should follow the minimum rule - should contain minimum of 8 digits,  upper letter, lower letter,  number, and a special character.

4. Why do I have to put verification code during login sometimes?

         Whenever where is a change in your device login, we would send a 6 digit verification code to your phone number for additional security.